IT services in Rouen

Are you looking for a computer repairer in Rouen who speaks English? Don’t look any further because you’re at the right place! Our team of skilled professional will handle most kind of repairs: Battery swap, screens repair, Windows and MacOS troubleshooting, Hard Drive replacement, and data recovery.

Here at Rouen Informatique, all our repairs are made directly in our local situated at the Place Beauvoisine, on the junction of ‘T4’, ‘F1’, and Subway lines of Rouen’s public transport ‘Réseau Astuce’. If you ever feed the need of help, do not hesitate to come at our place and ask for help. Our team of young and passionate technicians will handle the rest for you.

While not every technician speaks English fluently, we assure you that we will do the maximum to understand and communicate with you. All you have to do is speak slowly and clearly. If you do not speak English very well, we invite you to send us an email to contact@rouen-informatique.com detailing your problem, your address and a phone number on which we can reach you.

If you cannot come to our place, we can also come to your place, but there is some limitation you need to consider:

• We will only be able to get to your place if you’re close to Rouen’s public transport lines,
• No more than 45 minutes of transport from our local to your home,
• We cannot do repairs directly to your home, but we will be able to provide you some assistance (printer, internet/wi-fi, computer troubleshooting).
• If you need repairs for your computer but you cannot put it into our hands at out local, we can come and collect it for you to do the repairs at our place.

Services

Services at our place

Here at Rouen Informatique, we separate our services into two groups: Those we can handle at our place, and those we can do directly to your home. Here are the services we can handle only at our local:

• Apple Specialist: Our team of skilled technician have an Apple certification, which means they can handle most of the repairs possible on a Mac. They can diagnose and repair from iMac to MacBook. Our sole limitation are iPhone and iPad, which are devices we cannot repair for now.

• Computer repair: But Apple is not the only brand we can repair, because we are also specialised in computer in general. From laptop, to tower, we can diagnose and repair your computer.
• Data recovery: Data lost? Faulty Hard Drive? Do not worry! At Rouen Informatique, we have the right tool to recover most of your data! If you have a hard drive which becomes or is already faulty, we can handle that, depending on the degree of faultiness of your drive!

If your hard drive is still readable by our tools, we should be able to recover most of the data from it (even though you will never recover 100% of your data, but maximum 99%). Depending on the size of your hard drive, it can take time (up to a month!)

If your hard drive is unreadable (which can happen for many reasons) and our tools cannot even detect it, we can offer to send it to our partner that works in Paris. Our partner works on data recovery that even us cannot reach, since he works in cleanroom (room without any speck of dust) which are absolutely necessary for that kind of recovery.

• Operating system reinstallation: If your operating system stopped working from one day to the next for any reason, you can come at us, and we will be able to reinstall it if necessary.

For Windows reinstallation, we can only reinstall from windows 10 and windows 11 and not under because of technical limitations.

For MacOS, depending on the year of manufacture of your Mac and Apple Technical Limitations, we can support from MacOS 10.11 El Capitan to MacOS 10.15 Catalina, MacOS 11 Big Sur, MacOS 12 Monterey, and MacOS 13 Ventura.

• Troubleshooting: If you need some troubleshooting, or if your computer is really slow, our team can make a diagnosis of your computer, and draw up a quote with every reparation that needs to be done to get your computer back to life.

• Windows: As for Mac, our team can also diagnose your windows computer and search for problems if needed.

Services provided at home/to your company:

Please, know that for every intervention from our technicians, you must first send us an email at contact@rouen-informatique.com or call us at 02.78.77.62.62 to book a slot with one of our technician.

For French private individual only (if you have French Nationality and live in France or if you are a resident and are paying taxes in France), know that if you get an intervention at home, half the price of the intervention at home can be deductible from your taxes at the end of the year: this is called ‘tax credit’. If you do not pay taxes, the Treasury Department will refund your half the price of the intervention.

Here are the services we can handle only to your home, or your company if you feel the need to:

• Assistance: Need to understand how you can send a file by mail? How to make a copy of your files from a hard drive to another? Or do your printer refuses to print? No worries, we are here to help! Just call us and explain the problem, we will be able to help you!

• Maintenance: Need to configure servers, VPN, camera, etc? Is one of your servers is faulty? Or maybe you just need help to configure something in your company? We can also handle company intervention!